Troubleshooting

If you purchased a plan via our website or via one of our partners (such as Mailbird) then we will have sent you an activation email. Please click the link in the email to log in and finish setting up your account.

If you’re still having trouble please contact support@leavemealone.com and we’ll assist you.

We will have sent you an activation email to your Mailbird email address as this is the Leave Me Alone account your payment will be associated with.

Please click the link in the email to log in and finish setting up your account.

If you’re still having trouble or can’t find your activation email please contact support@leavemealone.com and we’ll assist you.

Please ensure you are signing in with the same email address as you made the payment with as that’s the account we associate the plan with. If you made a mistake with the payment email you can contact support@leavemealone.com and we’ll help you.

Sometimes this can happen on the occasions where we failed to unsubscribe you.

For example when we try and unsubscribe you we might sometimes get a response like this, which requires further input.

If you click on those notifications then you can see how the unsubscribe failed, and easily fix it manually.

If you don't think this is right then it's also possible that the mailing list we unsubscribed you from is not following the rules correctly and even though you have unsubscribed they are still sending you emails.

Sometimes we might not identify a subscription email in your inbox and it won't show up in the Leave Me Alone mail list.

The best way for us to investigate why we're missing some of your subscriptions is to add 1-2 of the emails we aren't finding to this form. We'll figure out what's happening and let you know when we find a solution

If you unsubscribed from a lot of emails but they were not moved to the folder then this section should help.

When we move unsubscribed emails we only move emails that are in your Inbox folder and not emails that have already been sorted into other folders. If most of your mail was in a different folder than it’s likely we intentionally didn’t move it.

If you have a lot of mail still in your inbox and you think we should have moved it then we might have had a problem moving it.

Not to worry! You can try moving it all again using the action “move previously unsubscribed mail” on the preferences page.

Depending on how many emails you unsubscribed from this action can take a few hours. If the emails are still not moved after you have retried this action please contact us and we’ll help!