How can you tell which emails are subscriptions?
We never read the content of any of your emails but we do have access to some metadata - information about an email which you don't usually see.
This metadata tells us if the email has an unsubscribe link or instructions on how to unsubscribe, if it does then we show it to you in Leave Me Alone for you to unsubscribe from.
How do you know if an unsubscribe is successful?
We have spent the last few years fine-tuning our unsubscribe process and our success rate is >80%. We can detect if we think the unsubscribe was successful and show you a screenshot of the final page so you can check to be sure if you want to.
Sometimes when we try and unsubscribe you we might get a response that requires logging in or following extra steps. If you enable Inbox Shield (available on our monthly plans) we will block these from ever emailing you again!
Can I re-subscribe to something if I accidentally unsubscribed?
Sorry, we can't subscribe you to a mailing list you have unsubscribed from. You'd need to visit the website for that mailing list and subscribe again manually.
Can you delete my old unsubscribed emails?
During onboarding we asked what we should do with the emails you unsubscribe from. One of the options was move these emails to a folder. You can check if you have this setting enabled and the name of the folder from the preferences page here - by default we name it "Unsubscribed mailing lists".
To delete the emails you can log into your mail provider, locate the folder, and delete all the emails in there!
Can I connect ProtonMail?
Unfortunately not, the nature of ProtonMail is that emails are encrypted and stored locally on your device, with no legitimate way for the outside world to access them. It’s therefor not possible for us to connect to such an account.
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