If you send mailing list emails and have received an unsubscribe request email from us, this article is for you. ## How our Unsubscriber works The Leave Me Alone **Unsubscriber** uses four strategies to unsubscribe one of our customers from a mailing list email. 1. If the email contains an UNSUBSCRIBE-POST header, the **Unsubscriber** will send a POST request to the URL in the LIST-UNSUBSCRIBE header (in accordance with [RFC8058](https://datatracker.ietf.org/doc/html/rfc8058)). 2. If the email contains a LIST-UNSUBSCRIBE header and the header contains a URL, then the **Unsubscriber** will open this URL and attempt to follow any unsubscribe steps found on the page (in accordance with RFC2369). 3. If the email contains an *unsubscribe link* in the body of the email, the **Unsubscriber** will open this URL using the same methods as step 2. 4. If the email contains a LIST-UNSUBSCRIBE header and the header contains a mailto: URL, the **Unsubscriber** will send an email to the address specified requesting the customer is removed from the mailing list. :::info These strategies are attempted one at a time in order, if any are seen to succeed in the unsubscribe request, then the subsequent ones will not be used. ::: ## Why you received an email from us If you have received an email from us, it's because all other attempts to unsubscribe our customer from your mailing list failed, or were not presented in your mailing list email. Sending an email is a **last resort**! We **strongly recommend** providing your mailing list recipients with a more effective method to unsubscribe. Data suggests that if a mailing list is not easily unsubscribable within a few seconds, then a recipient is more likely to simply mark the email as spam and move on. So not providing an effective unsubscribe method is to the detriment of your mailing list as well as to the recipient. The email that we send you will look something like this: > This is a formal unsubscribe request to remove "customer_email" from any and all mailing lists associated with the address "your_mailing_list_email". > > This request is made on behalf of the above individual under their rights pursuant to applicable data protection law, including the UK/EU General Data Protection Regulation (GDPR Art. 17 — Right to Erasure, and Art. 21 — Right to Object to direct marketing) and the California Consumer Privacy Act (CCPA), where applicable. > > Please action this request promptly. Under GDPR, controllers are required to take action without undue delay and within one month of receipt. > > You are not required to reply to this email - simply removing the address from your list is sufficient. If you have any questions about this process, contact us. If the specified "customer_email" is not present in your list of recipients, then you do not have to take action, and provided you do not send any more emails to this recipient you wont receive any more emails from us. ## Do you have to obey our unsubscribe requests? We act as an authorised agent under GDPR and CCPA (as granted by our Terms of Service, support by the rights in Articles 17 and 21) , to act on behalf of our customers. Under these regulations you *must action* the request within 30 days, regardless of who has submitted the request. If your internal policy requires it, you may reach out to the recipient in question to confirm that we are acting on their behalf - this should not be an automated request. :::tip Our system will also filter and block any subsequent emails from your mailing list to the recipient. It's in your best interest not to continue sending emails to addresses that are no longer receiving them. ::: ## How to stop receiving unsubscribe emails from us If you're getting a lot of emails from us, we strongly recommend that you review your unsubscribe process - providing an UNSUBSCRIBE-POST is always the best option. Receiving an email from us means that **all of the more effective methods of unsubscribing failed or were not provided in your email**. If you think this isn't the case, or you are otherwise unable to provide any other unsubscribe methods, then please [reach out to our support team](https://leavemealone.com/email-us) and we will investigate and come up with a solution together. Likewise, if you need help implementing an appropriate unsubscribe method, then our tech team will be happy to help guide you through the process. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the search API with the q parameter: ``` GET https://help.leavemealone.com/api/search?q= ``` The query should be search terms that you're trying to find to answer your question. The response will contain relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.